Admin/Surgical Scheduler

Summary

Join Our Team at Mercy Medical Center - Now Hiring a Administrative Assistant in Urology!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

We are excited to welcome a dedicated and enthusiastic Administrative Assistant to our front office team at Urology at Mercy, a busy and patient-focused Urology practice. This is a wonderful opportunity to be part of a supportive, fast-paced environment where your communication and customer service skills will truly make a difference in the patient experience.

• Efficiently schedules procedures in accordance to provider preferences
• Optimizing provider’s surgical schedules
• Tracks pre-admission testing results and communicates with provider(s) and patient as necessary
• Calls patients to confirm arrival time and preparations prior to procedures
• Coordinates procedures with other Mercy surgeons as needed
• Efficiently provide quotes for procedures, per patient request
• Understands the verification of benefits process for upcoming procedures
• Monitors and manages provider schedules to ensure smooth clinic and procedure operations
• Handles patient registration and verify insurance information
• Answers and triages incoming phone calls and patient messages for severity/importance
• Assists with check-in, patient registration, and copay collection, as needed
• Provides exceptional service and support to patients and visitors
• Other duties as assigned
  
  
  

Requirements

• High School Diploma or GED
• Knowledge of medical office systems and procedural scheduling
• Minimum one-year surgical scheduling experience preferred
• Excellent time management skills with the ability to prioritize tasks effectively
• Strong organizational and time management skills
• Understanding of basic scheduling system management
• Strong interpersonal and communication skills, with a service-oriented mindset
• Proficiency in Microsoft Office and EPIC
• Works well in a team and maintains a positive attitude
• Ability to work with high volume while staying detail-oriented
• Knowledge of basic medical terminology
• Must have excellent telephone demeanor
  
  
  

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
  
  
  

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.