Talkdesk

🔥 Hot off the press! Talkdesk is named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS! For us, it’s not just about recognition, it’s about delivering real impact for our customers with AI-powered journeys. To quote Tiago Paiva, our CEO: "We are incredibly proud to be recognized by Gartner as a Leader in the 2025 Contact Center as a Service Magic Quadrant. We believe this is a testament to our team's relentless commitment to leading a new era in customer experience with Customer Experience Automation, a new category and platform designed to automate the full complexity of the modern customer journey. We’re deeply committed to customer success, so this is an honor to see clients frequently express satisfaction with the responsiveness and expert guidance from our account management teams.” Get the report: https://lnkd.in/gbY4M2sn

Talkdesk has been named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS! We believe this recognition validates our ability to execute and the strength of our vision: helping organizations transform their customer experiences with AI innovation. Access the report via the link below: https://lnkd.in/gSC3tDd4

We've released the 2025 Talkdesk KPI Benchmarking Report: a comprehensive contact center KPI analysis packed with actionable insights to help you stop guessing and start winning. Download the report to: 𝐒𝐭𝐨𝐩 𝐭𝐡𝐞 𝐆𝐮𝐞𝐬𝐬𝐰𝐨𝐫𝐤: Benchmark your most critical metrics against industry averages and see how you really stack up. 𝐅𝐢𝐧𝐝 𝐘𝐨𝐮𝐫 𝐆𝐨𝐥𝐝𝐦𝐢𝐧𝐞: Pinpoint the exact areas for improvement and get a data-driven guide on what to do next. 𝐔𝐧𝐥𝐨𝐜𝐤 𝐏𝐞𝐚𝐤 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞: Discover practical, AI-powered opportunities to boost your team’s productivity and skyrocket customer satisfaction. The data is waiting and the competitive advantage is yours for the taking via the link below: https://lnkd.in/grsYFZ9B #Talkdesk #KPI #KPIs #KPIBenchmarkingReport #Benchmark #Stats #Data #Learning #Read #ResearchReport #Report #CX #AI #ContactCenter #CCaaS

The 2025 Gartner® Magic Quadrant™ for CCaaS is here, and Talkdesk is named a Leader! We are thrilled to be recognized for both our Completeness of Vision and Ability to Execute. Get the report and learn more: https://lnkd.in/gGqjPJRN

Talkdesk has partnered with LIPINSKI TELEKOM GmbH to expand our customer experience (CX) solutions across the DACH region, including Germany, Austria, and Switzerland, to help its customers migrate from legacy on-premise systems to our AI-powered cloud contact center platform. To quote our VP of Channel in EMEA: “Working with LIPINSKI TELEKOM is a major step for us in the DACH region. Their deep understanding of the local market, combined with our CX platform, means we can now help even more businesses, from small companies to large enterprises, truly improve how they serve their customers through AI and automation.” Learn more from the press release linked below: https://lnkd.in/g8kpzMYN #PR #PressRelease #News #Talkdesk #LipinskiTelekom #Telecom #DACH #Germany #ContactCenter #CCaaS #CX #AI #CXA #Expansion #Germany #Austria #Switzerland

Team Talkdesk is headed to Phoenix for the Operations & Member Experience Council and Technology Council Conference, and we can't wait to see you there! Swing by booth #213 to learn how Talkdesk CXA helps credit unions by automating manual tasks, delivering personalized member experiences, and embedding AI-powered fraud protection into every channel, leading to lower costs, stronger loyalty, and smarter growth. PS, don't forget to meet Rahul Kumar for the Speed Round Competition, where he will highlight how agentic AI-powered voice is ushering in the next era of member self-service! Learn more and book a meeting with our team of experts via the link below: https://lnkd.in/gC3hX_JN #ACUOME #AmericasCreditUnions #Operations #MemberExperience #Technology #Conference #Event #Summit #Council #Phoenix #AZ #Arizona #Finance #CreditUnion #FinancialInstitution #Talkdesk #CXA #CCaaS #ContactCenter

The chaotic patient phone experience is one of healthcare's oldest headaches, and Johns Hopkins Health System just found the cure. We are thrilled to announce that they have chosen the Talkdesk Healthcare Experience Cloud to transform their entire contact center operation! By embedding our AI-powered platform directly into their Epic EHR, we’re creating a unified workspace to streamline everything from appointment scheduling to prescription refills. This means less time on hold for patients and more time for agents to focus on the compassionate, complex care that genuinely matters. We are honored to partner with a world-class institution like Johns Hopkins to build a healthier, more connected patient journey. Learn more via the Digital Health Insights article linked below: https://lnkd.in/diRD8q2c #JohnsHopkins #AI #CX #Talkdesk #News #Article #CCaaS #CXA #ContactCenter #MedicalProvider #Health #Healthcare

United Nations Federal Credit Union (UNFCU) is redefining international banking excellence with Talkdesk. With AI-powered innovation, UNFCU has transformed its contact center by streamlining operations, reducing response times, and elevating the member experience. From Talkdesk Copilot for instant call summaries to Agentic AI chatbots for natural digital interactions, UNFCU is setting a new global standard: innovation with purpose. Learn how they did it with a brand new case study linked below: https://lnkd.in/gfs425m4 #Talkdesk #UNFCU #UnitedNationsFederalCreditUnion #Copilot #AI #Chatbot #ContactCenter #CCaaS #CXA #AI #CX #CustomerExperience #Finance #FinancialServices #Banking #International #CaseStudy #Read #Learn #News

Talkdesk Customer Experience Automation (CXA) is a new software category that uses multi-agent AI orchestration and unified customer data to autonomously complete complex tasks and workflows across service, sales, and support, extending beyond merely managing interactions. For enterprise businesses, this matters because it reduces operational costs, accelerates issue resolution, and drives revenue growth by automating business outcomes and scaling customer experience without increasing headcount. Check it out via the link below: https://lnkd.in/gM-4HXMH #Talkdesk #CXA #CustomerExperienceAutomation #TalkdeskCustomerExperienceAutomation #CX #AI #CCaaS #ContactCenter

Thanks to the launch of Talkdesk Customer Experience Automation (CXA), we'll just let these badges speak for themselves... Check out a recap of our G2 Fall 2025 Report domination via the link below: https://lnkd.in/g9ryHNiG #G2 #Talkdesk #FallReport #Badges #Leader #Results #Admin #Adoption #Setup #CX #AI #CXA #ContactCenter #CCaaS