Quantum Metric

The cost of *not* making a decision? Lost revenue. Higher support costs. Customers walking away. We’ve seen it happen across every stage of the customer journey—and we’ve seen how enterprises turn hesitation into action. That’s why we created a new, 5-part series of short, 10-minute episodes, each focused on a real story where delayed decisions hurt growth… until a team decided to act. ☕ Watch one episode in less time than it takes to drink your coffee (link in comments).

Why do passengers abandon their bookings? It’s rarely just price. At the World Aviation Festival 2025, we’re joining forces with Google Cloud to help airlines answer this question—and act on it in real time. From broken self-service flows to mobile moments that miss the mark, Quantum Metric harnesses AI to helps aviation teams build the best experiences — to winning the booking and customer loyalty. 🎯 Want to see it in action? Book a meeting with us ahead of the event and you’ll be entered to win a $600 travel voucher.

When everything is an emergency, nothing is. It’s a trap many digital leaders fall into: setting up too many alerts, too fast, with sensitivities turned way up. The result? An inbox overflowing with “urgent” notifications—so much noise that the real signal gets lost. Jeff Phillips, FCX-III, Director of Customer Experience at the American Medical Association, knows this pain firsthand.

The branded mobile experience is regularly misunderstood and poor assumptions about what exactly consumers want is costing digital companies millions. Don't believe us? We'll let our latest mobile benchmark report do the talking:  • Conversions are falling — even as traffic rises. • Half of consumers delete branded apps within weeks. • Most shoppers skip in-store help, preferring their phone. • Nearly half trust their phone’s AI more than your in-location rep. The takeaway? Mobile isn’t just another conversion channel. It’s the primary pillar of customer support. If you aren't providing what mobile consumers need - ChatGPT or Google will. See the full findings from our new mobile benchmark report in the comments below. 

Are impressions overrated? In a world where impressions can make the numbers look good, Wyndham's Erin Boyle (Largey), CHDM shared at #LEAP2025 that she’s more focused on the metrics that prove people engaged—and ultimately converted.

Guessing doesn’t scale. Especially in Salesforce. But that’s exactly what most teams are doing. Quantum Metric shows you exactly where things break down inside Salesforce—so you can fix friction before it costs you time, trust, or ROI. No more guessing. No more “it’s probably fine.” Read the blog: https://lnkd.in/eJTzpKcx

Is your data speaking, but no one's listening? It's a common hurdle for analysts: transforming raw data into insights that truly resonate with decision-makers. In this clip, Davide Ialacqua offers a sharp perspective on bridging that gap, emphasizing the power of storytelling to make complex analytics digestible and compelling for C-level executives. He shares why understanding the "why" for both the customer and the business is key to driving impact. Watch Davide explain how to turn your data into a story that inspires action.

Holiday peaks.They used to define e-commerce success. But not anymore. Today’s consumers shop year-round, across devices, expecting seamless, personalized experiences at every touchpoint. That shift has redefined what optimization means for retailers. Join us for a special webinar on August 26 with Efrat Ravid and John Hughes, Head of Marketing, AB Tasty as they unpack: -Why traditional “peak seasons” are fading -What always-on optimization looks like in practice -How to uncover hidden friction and build lasting loyalty Register here: https://lnkd.in/ezz8E6_V

Your contact center is more than a help desk — it’s a CX superpower. Too often, brands treat contact center interactions as isolated moments. But in reality, they’re powerful signals that can shape a truly holistic customer experience. Every interaction holds clues to what customers need, want, and expect next. When those insights are connected across the journey, you can turn service moments into loyalty moments. Quantum Metric's Ricki Lang recently dug into this topic, sharing with CMSWire how to weave contact center insights into a CX strategy from end to end. Find the full article here: https://lnkd.in/eNwFn_E5

Six years strong! We're thrilled to announce that Quantum Metric has been named to the #Inc5000 list for the sixth year in a row. This achievement isn't just about growth; it's about our community. We believe in building a people-first organization and creating conversations that lead to meaningful connections. Thank you to our dedicated team and our incredible customers who make this all possible.