QGenda

Credentialing is a field built on deep, experience-driven knowledge, but much of that expertise now lives in the heads of professionals getting closer to retirement. With 35% of credentialing professionals at age 55 or older, we know that a looming experience cliff is coming. Here’s how to capture institutional knowledge and prepare the next generation of credentialing leaders: - Document what you can now through knowledge-capture worksheets or shared SOP templates - Pair experienced staff with newer hires through mentoring or shadowing - Encourage professional development by supporting certifications such as @ NAMSS, NCQA - Invest in automation through modern software to reduce dependence on institutional memory and make processes easier to learn for new staff - Broaden the talent pipeline by engaging younger professionals and diversifying recruitment Want more actionable strategies to reduce burnout, close knowledge gaps, and build more resilient credentialing teams? Check out the eBook in the comments.

We're proud to share that QGenda Credentialing has been validated as compliant with the National Committee for Quality Assurance (NCQA) standards. This achievement underscores our ongoing commitment to delivering innovative, reliable, and accreditation-ready solutions for healthcare organizations. The validation process, performed by the Hardenbergh Group, A Sentact Company, included an extensive review of our OPPE and FPPE functionality, reporting tools, and intake workflows. These features allow clients to automate critical compliance steps and ensure accurate, consistent data across their credentialing programs. Read the press release: https://lnkd.in/eNUfQ72a

Why are health systems dissatisfied with exam room management? Here's what the 2025 report, Closing the Clinical Capacity Optimization Gap revealed.

According to research by CHIME Digital Health Analytics and Hanover Research, many healthcare leaders lack realtime visibility into: - Staffing - Credentialing - Room/space use - Cost metrics While HR professionals overwhelmingly report adequate visibility, most IT and clinical leaders claim they don’t have the real-time workforce insights they need. This means that without a unified workforce management platform, healthcare organizations are missing key opportunities to optimize patient access, labor cost savings, and employee retention. Read more of the research, and get four more key findings in the comments below.

From nurse to nurse: hear what's happening in the industry, and your organization can stay ahead. Our clinical team recently shared the workforce mistakes healthcare organizations are still making, and what high-performing teams are doing differently. Plus, they break down the role tech is playing amidst it all. Watch the conversation replay: https://lnkd.in/ef7iGNcS

Those in the healthcare industry know that the need to optimize existing labor resources has never been greater. But if you’re using disparate tools and disconnected data, making the best use of clinicians and staff is nearly impossible. We partnered with CHIME Digital Health Analytics and Hanover Research to survey 250 HR, IT, and clinical leaders. One of the takeaways: Two-thirds of nurse and physician leaders deem schedule automation to be essential, but nearly half of them report continued use of manual and outdated scheduling processes. Fragmentation of workforce management systems also causes headaches for IT leaders who prioritize standardizing workflows and consolidating vendors. According to the data, leaders agree that a unified WFM platform for the entire healthcare workforce would increase efficiency and reduce silos. Find out how, and read the rest of the report below.

In today's climate with patient demand soaring, Medical Service Professionals are asked to not just do their jobs well, but to do them exceedingly faster. Here's 5 ways Dawn Anderson, CPCS, CPMSM recommends to prevent burnout for MSPs: 1. Treat self-care as a non-negotiable 2. Set clear boundaries around work 3. Build a supportive network 4. Manage workload expectations 5. Reconnect with purpose Hear more of her takeaways from this years' NAMSS - National Association Medical Staff Services conference below.

97% of credentialing professionals report some level of burnout, with 80% rating their burnout at a 5 or higher on a 10-point scale. This isn’t because they don’t care, but because they are too often left without the support, resources, or recognition they need. Unchecked burnout can lead to turnover, knowledge loss, higher risk of errors, and it also can hurt new providers’ first impression of a health system. Here’s how to help: - Automate repetitive tasks like document collection, status updates, and data entry - Establish burnout monitoring through periodic pulse surveys - Make documentation easier through self-service portals, e-signature tools, and clear intake checklists - Invest in professional development and internal visibility for credentialing roles to boost morale and retention Want more actionable strategies to reduce burnout, close knowledge gaps, and build more resilient credentialing teams? Check out the eBook in the comments.

Allow us to introduce you to Michelle Dougherty, BSN, RN. With experience that spans multiple specialties and a passion for informatics, Michelle embodies the modern nurse - data-driven, tech-savvy, and dedicated to better patient outcomes. She ensures that QGenda’s workforce tools support not just operational efficiency but also clinical excellence. “Throughout my nursing career, I have witnessed firsthand how technology can overwhelm staff and become more of a hindrance than a helpful tool. We become nurses to care for others, to exercise our critical thinking skills, and to deliver care with empathy and compassion. When we don’t have the appropriate tools to support us in these efforts, we spend more time battling technology, performing workarounds, and chasing down resources that keep us away from the bedside where our presence makes the greatest impact.” We're so grateful for you, Michelle!