Every Detail Matters — Even a Lightbulb A small thing like a burnt-out light bulb can lead to a ticket, compromise safety, or simply add unnecessary stress to your day. At Pleasant Car Care, we believe those “small things” deserve just as much attention as the major repairs. That’s why our dedicated pit crew inspects every vehicle with speed, accuracy, and care, from headlights to brake systems — so you leave with complete confidence. What used to take me a long time, now happens seamlessly through a team-based system designed to deliver Auto Hospitality™ at every step. Because when it comes to your safety, convenience, and peace of mind, there’s no such thing as “minor.”
Pleasant Car Care
Individual and Family Services
Newtonville, Massachusetts 126 followers
Greater Boston's most pleasant car care experience.
About us
Pleasant Car Care & Tire is a full service, automotive repair and maintenance shop serving drivers in the Metro West Boston area, Arlington, Boston, Allston, Brighton, Cambridge, Brookline, Newton, Watertown and Waltham communities with many years of consistent, reliable, and friendly service. We are locally owned and operated with two locations in Newton, MA and Watertown, MA. Our ASE-certified technicians have over 100 years of combined experience in the automotive industry. Let our professionals provide the appropriate level of care your vehicle needs, or ask them for advice on anything automotive. Our technicians install tires, perform brake repair services, fix suspension issues, align wheels, replace car batteries, perform radiator repairs, and so much more. We specialize in automatic, manual, front wheel drive, overdrive, and 4x4 services.
- Website
-
http://pleasantcarcare.com
External link for Pleasant Car Care
- Industry
- Individual and Family Services
- Company size
- 11-50 employees
- Headquarters
- Newtonville, Massachusetts
- Type
- Privately Held
Locations
-
Get directions
441 WATERTOWN ST
Newtonville, Massachusetts 02458, us
Employees at Pleasant Car Care
Updates
-
🚘 There is no technician shortage… there’s a leadership shortage. At Pleasant Car Care, we believe the difference comes down to systems, culture, and the way you run the business. That’s why we’re proud to lead with Auto Hospitality. Here’s what it looks like inside our shops: 🔹 Every car gets touched by our service advisors — because transparency and confidence come first. 🔹 We treat every customer’s car like it was our own mother’s car. 🔹 Our technicians do what they do best: fix cars. Inspections and presentations are handled by the advisors. 🔹 We work as a team so customers get clarity, service gets sold, and our techs stay productive. 🔹 We run like a hospital: the nurses (advisors) triage, the doctors (technicians) diagnose and repair. 🔹 Our shops are spotless, organized, and open for customers to see everything. This is why we call it Auto Hospitality, not just auto repair. It’s personal to us. It’s what we’re proud to stand for. 👉 To our customers: Thank you for trusting us. 👉 To our team: Thank you for delivering on this mission every single day. #PleasantCarCare #AutoHospitality #Teamwork #CustomerFirst https://lnkd.in/eqt79Trw
Adams Automotive > AutoShop Answers >> AutoShop Recruiting >> AutoShop CallBacks >> Now Auto Care >> HBP Houston Boston Partnership
There Is No Technician Shortage 🔧 Everyone says there’s a technician shortage. The truth? There isn’t. What we have is a shortage of people who know how to recruit properly — and a shortage of shops that execute a concept that retains technicians and makes their workplace attractive. A technician posted yesterday that they’re “open for work.” Look closer: • They’re working in an extremely dirty environment. • They’re frustrated because service advisors won’t leave the office to perform proper inspections. • They’re stuck in a broken process, which hurts morale and destroys trust with the customer. There’s no wondering why this technician is “open to work.” Hopefully, he finds a good home before he leaves the industry altogether. At Adams Automotive, we don’t just recruit technicians — we retain them by building a culture of Auto Hospitality: ✅ Saying “yes” on the phone. ✅ Warm shop tours that showcase pride in our work environment. ✅ A presentation station with photos, videos, animations, and AI-driven clarity. ✅ Service advisors and techs working together — not apart. When you execute the right process, technicians want to work with you, customers trust you, and the cycle feeds itself. There’s no technician shortage. There’s a leadership shortage.
-
-
Legacy in Action! This morning during our Key2Key Take Five, we talked about Legacy, and today, our Legacy Store proved exactly what that means. The team came out swinging and delivered an all-time record: 💥 $36,576 in a single day 💥 To put that into perspective, that’s more in a single day than this store used to do in an entire month. This success is no accident. It’s the result of: ✅ Proven systems ✅ The right people ✅ The winning attitude they bring in every day The Key2Key concept and Autoshop Answers have transformed our business but it’s our people who have brought it to life. I couldn’t be prouder to lead this team into battle every day. This is what happens when Legacy meets Execution. Stop doing car repair and start delivering auto hospitality!
-
-
First time customer, raving about Santiago!!! (This happened today) This is NOT a rare occurrence. We hear this from customers all the time. Santiago is the engine behind the scenes that keeps PCC going. His enthusiasm, energy and hard work are unmatched and everyone loves him. Proud to be working with such an amazing guy❤️ Next time you’re in the shop make sure to say hi to him 👋
-
-
Gratitude. Teamwork. Results. This past month, our Pleasant Car Care team faced a full week of challenges, and they handled it with excellence, unity, and pride. Years ago, we were told: “Your company doesn’t run as one, you need to fix that.” We took that feedback seriously. Today, we’re proud to say: Our team operates as one unit, across both locations, with a shared mission, to take care of our customers with integrity, quality, and heart. What stood out most wasn’t just the results, but the culture. The handshakes. The hugs. The pride in every job done right. And the feeling you get when you walk into a place that’s more than a shop. It feels like family. To our amazing customers, thank you. Your trust fuels us. Your loyalty inspires us. And your continued support is the reason we show up every day ready to serve. Teamwork makes the dream work. And at Pleasant Car Care, we’re just getting started. #PleasantCarCare #Teamwork #Leadership #CustomerExperience #AutoRepairExcellence #Gratitude #CompanyCulture #AutoHospitality #ThankYou
-
-
At Pleasant Car Care, we believe in one simple truth. The customer pays for everything. Their trust is what fuels our business. It pays for our tools, our training, our team, and even the lights in the building. This mindset was first shared with us by one of our mentors Todd Hayes and it changed how we serve our community forever. Sam Walton, founder of Walmart, put it perfectly: “The customer can fire everyone in the company, from the CEO on down, simply by spending their money elsewhere.” That’s why at Pleasant Car Care, we focus on more than just fixing cars. We deliver exceptional service, because we understand the privilege it is to serve each and every customer that walks through our doors. When you embrace this mindset… You don’t just compete, you lead. #CustomerFirst #PleasantCarCare #AutoRepairExcellence #Leadership #ServiceMatters #CommunityDriven #BusinessMindset #WalmartWisdom #autoshopanswers
-
-
On this episode Kyriakos Zlatkos shares his journey from immigrating to this country to the birth of our company. Thank you Ratchet+Wrench and Chris Jones for allowing us to share this information. For amazing Auto Hospitality please visit our website. https://lnkd.in/emRSsNFi Automotive Service - Greater Boston | Pleasant Car Care https://lnkd.in/eZSAm3JK Podcast: From Matchbox Cars to Million-Dollar Shop: Charlie Zlatkos' American Dream | Ratchet+Wrench
-
At Pleasant Car Care is where transparency and auto hospitality meet. We try to find any way possible to be as transparent as possible and make our customers feel like they are right there with us. It’s actions and technology like this that makes us different than the competition. We are just different 👌
-
💙 Our Customers Say It Best At Pleasant Car Care, we don’t just fix cars—we build trust, deliver comfort, and take pride in every handshake, every repair, and every follow-up call. The truth is: our customers love us. Not because we’re perfect, but because we show up every single day with integrity, transparency, and a drive to serve. From first-time visitors to long time regulars, the feedback is consistent: ⭐ Honest service ⭐ Quick turnaround ⭐ Clear communication ⭐ A team that genuinely cares We’re grateful for every review, every referral, and every kind word shared with friends and family. Your loyalty fuels our mission to deliver Auto Hospitality at the highest level—every single time. To all our amazing customers: Thank you. We love serving you. #CustomerLove #PleasantCarCare #AutoHospitality #Gratitude #TrustBuiltHere #ThankYou #WeLoveOurCustomers
-