Lakeside Software

Is your IT environment ready to unlock the full potential of autonomous systems? "The real shift is not about technology, but about understanding, where digital experience is not viewed as something to review only after the fact," says Daniel Salinas, COO at Lakeside Software, in his piece for Resilience Forward. Learn about the fundamentals CIOs need to go from proof-of-concept testing to successful agentic outcomes: https://lnkd.in/exNevjq5 #AgenticAI #CIO #DEX #ITSM #ITAutomation #AIOps #EIS

Lakeside Software has launched SysTrack AI, an innovative AI reasoning layer that enhances its established SysTrack digital experience platform. This new product builds on SysTrack’s extensive endpoint telemetry by incorporating causal reasoning and natural-language explanations. Robert Dobson, VP of Global Channels talked about the company's causal AI reasoning engine to analyze data and pinpoint the root causes of IT issues. This tool seamlessly integrates with service desk applications, providing actionable insights for IT engineers and facilitating support for end users through a Teams app and voice interactions for troubleshooting and ticket escalation. Notably, the upcoming track AI system is expected to achieve a 90% accuracy rate in ticket resolution while addressing data security concerns by ensuring compliance with SOC 2 and ISO 27001 standards to safeguard user information. Dobson also shared his vision for Lakeside’s channel strategy, which focuses on rebuilding a diverse partner network and launching a new channel program designed to incentivize collaboration. He highlighted the significance of SysTrack in identifying challenges within user environments, ultimately enhancing partner support for customers.

VP, IT in the Healthcare and Biotech Industry gives SysTrack 5/5 Rating in Gartner Peer Insights™ Digital Employee Experience Management Tools Market. Read the full review here: https://gtnr.io/ZCm4XABD9 #gartnerpeerinsights

Happy holidays from Team Lakeside! As the year draws to a close, Lakesiders from our global offices have gathered to reconnect, reflect, and recharge. We’re deeply grateful for the dedication of our people, the trust of our customers, and the support of our partners. Thank you for making this year truly special. 2025 was a year of remarkable achievements for Lakeside: ~ We were recognized as a Leader in the Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools as well as the ISG Provider Lens™ evaluations for Digital Employee Experience and AI-Enabled Digital Workplace Solutions, a testament to our innovation and commitment to customer success ~ We welcomed back our founder Mike Schumacher as CEO to accelerate innovation as we reimagine DEX for the AI era ~ We launched SysTrack AI at Microsoft Ignite, bringing agentic DEX to every device for autonomous root cause analysis Wishing you a joyful holiday season filled with peace, happiness, and cherished moments. Here’s to new opportunities and continued collaboration in 2026! #LakeLife #SysTrackAI #DEX

How do you deliver cost savings from AI while also minimizing disruption? Get advice straight from Lakeside Software COO Daniel Salinas in his latest article for The National CIO Review®. https://lnkd.in/erq_QQ3b #ITLeadership #CIO #ITCosts #AITransformation

A great digital employee experience is like oxygen: you only notice it when it's missing. When that experience gets better, everyone wins: ✔️ Happier employees ✔️ Fewer problems ✔️ And a clear lift in productivity Working with Lenovo, we've focused on using DEX to quantify that experience so IT teams know exactly where to act. Not theories... real signals, real insights, real actions. As our CEO Mike Schumacher says, that's what makes DEX such a powerful core technology: it gives organizations a way to improve the workday in ways people can actually feel. And IT leaders are focused on driving that change. As Rakshit Ghura shared recently on the Work Reborn podcast, 81% of IT leaders are focused on improving DEX as their most critical objective. Tell us: What part of DEX do you think companies overlook the most? → Catch the full interview and dive deeper into the insights: Apple Podcasts: https://lnkd.in/gJe2dqbC Spotify: https://lnkd.in/gPg9N6jN YouTube: https://lnkd.in/gZgGD6y7 #WorkRebornPodcast #DigitalEmployeeExperience #AutonomousIT #Lenovo #LakesideSoftware

Recently, I spoke with a customer who described AI adoption as feeling like a buffet—so many options, no clear sense of what belongs on the plate.   That image stuck with me because it perfectly captures what I see across enterprises today. The rush to adopt AI often turns into a race to collect tools: copilots, chatbots, dashboards. But piling on technology doesn’t create transformation. It creates chaos—fragmented data, compliance risks, redundant spend, and frustrated teams.   The truth? Enterprises need more than tools. They need an AI guild. A cross-functional team that: - Defines governance and standards - Aligns AI investments with real business outcomes - Curates the right tools for the right use cases - Drives adoption through education and accountability   Heaping on tool after tool isn’t innovation—it’s distraction. The organizations that win with AI will be the ones that build structure first, then scale responsibly.   Learn more about building your own AI guild in my latest article for VKTR.com https://lnkd.in/eMCyTFc6

What a week at #MSIgnite! From groundbreaking launches to unforgettable conversations, here’s how we’re shaping the future of end-user computing: 📣 Big news: We launched SysTrack AI, bringing agentic IT issue resolution to every device. No more ticket ping-pong—service desks can now empower L1 teams with auto-diagnostics and remediation. Faster resolutions, happier users, and a productivity boost for IT. 👉 Learn more: SysTrack.ai 🎤 On stage: Our COO Daniel Salinas packed the house sharing how IT support is evolving from automated to autonomous. 🤝 Partners who made it epic: • Nerdio – Co-hosted our Oracle Park event with VIP tours and batting practice (shoutout to that home run hitter!). • Traci Taylor Compucom – Showcased how SysTrack + FLO deliver a data-driven digital workplace. • Aditya Bansal HCLTech – Shared how clients are shifting from reactive to predictive intelligence with SysTrack + WorkBlaze. • James McMahon Capgemini – Joined Dan for a deep dive on AI-driven DEX (watch for their interview soon!). 🙌 Thank you to the hundreds of attendees, customers, and partners who stopped by our booth to see SysTrack AI in action—and to our incredible Lakeside team for making it happen. 👏 And of course, hats off to Microsoft for an amazing event. The scale and effort behind Ignite never cease to impress. Your turn: What was your favorite Ignite moment—or what excites you most about autonomous IT? Drop your thoughts below! 👇 #MSIgnite #MicrosoftIgnite #SysTrackAI #AgenticAI #AutonomousIT #DigitalEmployeeExperience #ITSupport #ShiftLeft #AIinIT #FutureOfWork

Join us in 20 minutes at 11:00 am PST for our session “In the AI era, IT matters more than ever” in theater B. Learn how AI is changing end-user computing—empowering IT to resolve more issues more accurately and more autonomously at the edge. #MSIgnite #SysTrackAI