Gain Grow Retain

Hey hey! Looks who's partnering with ChurnZero for the 2025 Zero In event!! With a well-planned series of presenters sharing valuable insights across a number of topics, this is one event that you should put on your calendar. And for those of you in the Midwest - it's going to be in Chicago this year!! Early Bird pricing is still available, so be sure to sign up and take advantage of the discount! https://lnkd.in/eYDxHgee And if you are heading out, be sure to swing by the Higher Logic/Gain Grow Retain booth and say "Hi"! Heather Wendt is going to be there to represent, and she may or may not already have started packing!!

Are you struggling to build advocacy programs that have an impact? Are you fishing in the same small pool of advocates whenever you need a testimonial? If you're in the NYC area and rethinking how to scale customer growth, this workshop’s for you. Details below!   Growth doesn’t always mean new spend. Advocacy is one of the few strategies that scales through timing, relevance, and relationships.   That’s what we’ll be exploring at the Lifecycle Advocacy Workshop, a hands-on, half-day event, hosted by SlapFive and Captivate Collective, and sponsored by Higher Logic. We’ll focus on how to build advocacy into every stage of the customer journey, from onboarding to renewal.   When: April 10 | 9–11:30 a.m. ET in New York, NY   We’ll walk through: How leading teams are scaling advocacy beyond reference calls and reviews Real-life workflows that trigger engagement at the right moment Tools to build more personalized, always-on advocacy programs A framework for designing your own end-to-end customer engagement model   Grab your spot: https://lnkd.in/gk7BdgDZ

Don't forget to sign up for today's Office Hours at 1pm ET! Connect with CS peers from around the globe as we discuss and collaborate on topics impacting teams. Cannot wait to see you! Registration link in the comments!

Looking to connect with your peers about topics that impact customer success? Be sure to register for Gain Grow Retain's CS Office Hours! This year we are focusing on 4 broad topics, 1 per quarter. Kicking off with Team Development, join us on Wednesday, January 22 at 1pm ET to hear the first of our experts, Bernadette Risley, talk about 'Empowering Your Teams to Face the Demands of a Changing Landscape'. The first part of the hour will have Bern sharing some insights and resources, followed by group discussions to talk through the struggles, the wins, and the knowledge of the attendees. Whether you are a leader looking to equip your team for impact or an IC who is looking for ideas to grow on your own, you don't want to miss this event! Register for tomorrow and/or for any other dates in 2025 here: https://bit.ly/4jo65Dc Hope to see you there!

Do you have a passion for CS and want to share it with others? Gain Grow Retain is dedicated to creating a space for you to share your thoughts with others who are just as passionate! If you would like to share your thoughts about: - Developing your CS team - Helping drive proactive engagement - Scaling the work you do - Revenue and retention and its role in CS I want to hear from you! Just complete a short form letting me know what topic(s) and what form you would like to share (blog, Office Hours hosting, etc.), and I will reach out. We are building a fabulous line-up of content for 2025 and would love to have you be a part of it! Content Contributor Form - https://wkf.ms/4jeMsO3

Always happy to share roles and help connect strong candidates with the right people...UK peeps - this is for you!

In an era of limited resources but even higher expectations from our customers, making sure processes are as efficient and effective as possible brings the ability to meet needs in a way that enhances the relationships being built by CS teams everywhere. In our last Office Hours of 2024, I am so excited to have Dan Ennis join us this Thursday at 1pm ET to lead the conversation. Come join us to hear from Dan and to carry the discussion to you peers. See you there! Register here: https://lnkd.in/gnPquEyU

Gain Grow Retain is now the home of 17 vendor demo videos! Weren't able to make it to the October Demopalooza? You're in luck...we worked with each vendor to get their demo videos up on our site and ready to be viewed at your leisure! In addition, many of the vendors are offering specials and resources to GGR members, so be sure to act soon! Head over to gaingrowretain.com and click on the 2024 Demopaloozaa tab in the top level nav to check out CSPs, Onboarding tools, VOC opportunities, Engagement drivers, and community platforms as you work to fill in gaps in your tech stack! **Be sure to log into your GGR account to see the videos! Not a member yet? Take just a moment to create an account and see all of the value GGR brings to the CS table.

Advocates. They are what help expand your reach, showcase your impact, and bring that peer-to-peer recommendation that your customers are looking for. And SlapFive: Customer Marketing brings you a way to nuture, grow, and track yours. 𝙎𝙡𝙖𝙥𝙁𝙞𝙫𝙚 𝙞𝙨 𝙖 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝙖𝙣𝙙 𝘼𝙙𝙫𝙤𝙘𝙖𝙘𝙮 𝙚𝙣𝙜𝙞𝙣𝙚 𝙩𝙝𝙖𝙩 𝙚𝙣𝙖𝙗𝙡𝙚𝙨 𝙮𝙤𝙪 𝙩𝙤 𝙖𝙪𝙩𝙤𝙢𝙖𝙩𝙚, 𝙨𝙘𝙖𝙡𝙚, 𝙖𝙣𝙙 𝙢𝙚𝙖𝙨𝙪𝙧𝙚 𝙩𝙝𝙚 𝙞𝙢𝙥𝙖𝙘𝙩 𝙩𝙝𝙖𝙩 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙝𝙖𝙫𝙚 𝙤𝙣 𝙩𝙝𝙚 𝙗𝙤𝙩𝙩𝙤𝙢 𝙡𝙞𝙣𝙚. 𝙎𝙡𝙖𝙥𝙁𝙞𝙫𝙚 𝙥𝙤𝙬𝙚𝙧𝙨 𝙖𝙣𝙙 𝙘𝙤𝙣𝙣𝙚𝙘𝙩𝙨 𝙖𝙡𝙡 𝙤𝙛 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙥𝙧𝙤𝙜𝙧𝙖𝙢𝙨 𝙖𝙣𝙙 𝙚𝙣𝙜𝙖𝙜𝙚𝙨 𝙬𝙞𝙩𝙝 𝙘𝙡𝙞𝙚𝙣𝙩𝙨 𝙖𝙩 𝙩𝙝𝙚 𝙧𝙞𝙜𝙝𝙩 𝙩𝙞𝙢𝙚 𝙖𝙣𝙙 𝙥𝙡𝙖𝙘𝙚 𝙩𝙤 𝙢𝙤𝙗𝙞𝙡𝙞𝙯𝙚 𝙩𝙝𝙚𝙢 𝙩𝙤 𝙙𝙧𝙞𝙫𝙚 𝙮𝙤𝙪𝙧 𝙨𝙩𝙧𝙖𝙩𝙚𝙜𝙞𝙘 𝙜𝙧𝙤𝙬𝙩𝙝 𝙞𝙣𝙞𝙩𝙞𝙖𝙩𝙞𝙫𝙚𝙨. Come join us next week to hear from them and 17 other vendors from across your tech stack and learn how they can help drive initiatives and growth at the Gain Grow Retain 2024 Demopalooza. We did the heavy lifting so you don't have to! Think of it like a tapas bar...you get to sample a variety of options without having to do any of the work (or get any of the follow up calls! 😉) Check out the schedule and register here: https://lnkd.in/gWuzDgmC See you there!

CRMs are a critical component of your customer management, and Planhat is on the cutting edge. 𝙏𝙝𝙞𝙨 𝙞𝙨 𝙬𝙝𝙖𝙩 𝙋𝙡𝙖𝙣𝙝𝙖𝙩 𝙞𝙨 𝙗𝙪𝙞𝙡𝙙𝙞𝙣𝙜. 𝙋𝙖𝙧𝙩 𝙙𝙖𝙩𝙖 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢, 𝙥𝙖𝙧𝙩 𝙬𝙤𝙧𝙠𝙛𝙡𝙤𝙬 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢, 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚 𝙥𝙤𝙬𝙚𝙧 𝙤𝙛 𝙩𝙝𝙚 𝙛𝙤𝙧𝙢𝙚𝙧 𝙖𝙣𝙙 𝙞𝙣𝙩𝙪𝙞𝙩𝙞𝙫𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙡𝙖𝙩𝙩𝙚𝙧. 𝙏𝙤𝙙𝙖𝙮, 𝙩𝙝𝙤𝙪𝙨𝙖𝙣𝙙𝙨 𝙤𝙛 𝙩𝙚𝙖𝙢𝙨 𝙬𝙤𝙧𝙡𝙙𝙬𝙞𝙙𝙚 - 𝙛𝙧𝙤𝙢 𝙚𝙖𝙧𝙡𝙮-𝙨𝙩𝙖𝙜𝙚 𝙨𝙩𝙖𝙧𝙩𝙪𝙥𝙨 𝙩𝙤 𝙥𝙪𝙗𝙡𝙞𝙘 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 - 𝙪𝙨𝙚 𝙋𝙡𝙖𝙣𝙝𝙖𝙩 𝙩𝙤 𝙢𝙖𝙣𝙖𝙜𝙚 𝙩𝙝𝙚𝙞𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨. 𝙋𝙡𝙖𝙣𝙝𝙖𝙩 𝙝𝙚𝙡𝙥𝙨 𝙩𝙝𝙚𝙢 𝙨𝙤𝙡𝙫𝙚 𝙨𝙤𝙢𝙚 𝙤𝙛 𝙩𝙝𝙚𝙞𝙧 𝙩𝙤𝙪𝙜𝙝𝙚𝙨𝙩 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧-𝙛𝙖𝙘𝙞𝙣𝙜 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨, 𝙬𝙝𝙞𝙡𝙚 𝙚𝙢𝙥𝙤𝙬𝙚𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙢 𝙩𝙤 𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙬𝙝𝙖𝙩 𝙩𝙝𝙚𝙮 𝙙𝙤 𝙗𝙚𝙨𝙩: 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙞𝙣𝙜 𝙚𝙭𝙘𝙚𝙥𝙩𝙞𝙤𝙣𝙖𝙡 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙨. Come to Gain Grow Retain's 2024 Demopalooza and check out what makes them different and how they can help you maximize your revenue through data collected from across your entire tech stack. Learn more and register here: https://lnkd.in/gWuzDgmC