American Express

For Charlotte Nellist, there’s no question how important customer care professionals are to American Express.   “Our frontline colleagues are the true face of our brand,” she said. “They handle every kind of customer question or interaction you can imagine, have great listening skills and are there for our customers when they need us.”  Charlotte would know. Currently a Vice President in the company’s procurement organization, she started out as a customer care professional in 2003, joining Amex’s Brighton, UK office after completing her business degree. Read more about her career growth journey with #TeamAmex: https://lnkd.in/eZ8kM_D2

It’s official: J.D. Power has named The American Express Centurion® Lounge the Best Airport Lounge Experience for Traveler Satisfaction in 2025!  The American Express Global Lounge Collection® is just one of the many ways #TeamAmex supports eligible Card Members while they travel. Amex is committed to delivering the premium experience Card Members have come to expect at Centurion Lounges, with meaningful amenities, elevated food and beverage and impeccable service. Earlier this year, Amex unveiled Centurion Lounges at Haneda Airport in Tokyo (HND) and Salt Lake City International Airport (SLC) in Utah, bringing the number of Centurion Lounge locations to 31. The Centurion Lounge Network will continue to expand in 2026 and beyond, with new lounge openings planned at Newark Liberty International Airport (EWR) in New Jersey and Amsterdam Airport Schiphol (AMS) in the Netherlands, along with the debut of Sidecar by The Centurion Lounge, a new, small-format lounge concept, at Harry Reid International Airport in Las Vegas (LAS).  Explore the Centurion Lounge Network: https://lnkd.in/erhGVM4s  For J.D. Power 2025 U.S. Airport Lounge Benchmark info visit: https://lnkd.in/eZeXgQG8

Today is International Day of Persons Disabilities, a time to raise awareness and celebrate the ambitions, talents, and perspectives of people with disabilities. At American Express, together with our Disability Awareness Network (DAN), we’re proud to spotlight our colleagues’ unique perspectives and experiences through meaningful programming and events.   This moment is a wonderful opportunity to come together as #TeamAmex to recognize and honor the many voices that shape our culture. I’m excited to engage in the conversations and events ahead, and to continue to learn from one another.

For the fifth consecutive year, American Express has been ranked No. 1 in the J.D. Power 2025 U.S. Small Business Credit Card Satisfaction Study. With this recognition, American Express has become the most awarded brand in the study’s history. We are honored to be recognized for our commitment to helping small business owners do more business, from flexible financial solutions to our leading Business Cards with business and travel benefits. Read more: https://go.amex/5jWrHr

Small Business Saturday is TOMORROW! To mark the special occasion, we invited small business owners to join American Express leaders in ringing the opening bell at the NYSE . Make sure you go out and shop small tomorrow and all year long to support your local small businesses.

In November 1895, American Express arrived in Paris. Executives were searching for a European foothold to extend the company’s express shipping and financial services businesses — and the City of Lights delivered. “Customers saw the office as a home away from home,” said Ira, our resident archivist. Hear more from Ira below and then take a deeper dive into the opening of Amex’s iconic Paris office here: https://go.amex/nDNzxg

American Express and the IDA Foundation honor the new grantees of the 2025 Backing International Small Restaurants program: 97 small restaurants making a positive impact on local communities across 14 cities globally. Those restaurants are more than places to eat - they’re cultural crossroads where communities connect through food, art, and shared experiences. From a Mediterranean-inspired restaurant in Paris making live music accessible to all, to a vibrant art-themed café in Mexico City offering books clubs and exhibition space, these small businesses foster dialogue and connection across communities. All the grantees help their city thrive—fueling local economies and proving that small businesses can make a big impact. Read more and see the full list of grantees here: https://lnkd.in/eWnaAUGT

We’re passing plates, cozying up in nooks and making friends at communal tables: For restaurant lovers, dining this year was all about connection. That was just one of the trends Resy revealed in its 2025 Resy Retrospective. Read more: https://go.amex/bY68f2

We’re proud that American Express has been named the No. 1 company on Great Place To Work’s 2025 list of Best Workplaces for Parents in the U.S., marking our third time placing in the top five. Our Chief Colleague Experience Officer, Monique Herena, shared: “It’s an incredible honor to be named the top company for working parents. I’m so proud of how we back our colleagues through great policies, benefits, and support—and even prouder that American Express is a place where they feel empowered to take full advantage of these programs. When our colleagues feel supported and valued, they can be and deliver their best for their families, our customers, and each other.” Our culture is built on a 175-year legacy of leadership, innovation, and an unwavering commitment to backing our customers, communities, and colleagues. This recognition reflects the people who make American Express such a special place to work and continue to strengthen a culture where everyone can thrive.   Learn more here: https://go.amex/LwGpNb

Today, American Express Travel revealed its annual Trending Destinations list for 2026, highlighting ten must-visit locations identified through global Card Member booking trends and insights from our network of Travel Consultants. Whether travelers are seeking cultural immersion, a nature escape, or luxury hospitality, these destinations offer inspiration on where to go and how to get the most out of your trip when booking through Amex Travel™. Explore the full list: https://go.amex/kPNgKY