Once an order has been placed, you will see the “Order Confirmation” page on your web browser. This screen will issue an order number and provide a summary of the order you placed. It is a good idea to print a copy of this screen for your records. You will also receive an order confirmation via email when your order is placed.
You will receive a shipment confirmation email the same day we ship your order. In this email, there will be a tracking number link for you to check the status of your order while it is in transit.
Use the "Contact Us" section or email usostore@bamko.net and provide the following information: order number, product number, and reason for the return or exchange. Returns and exchanges must be made within 30 days of receiving your order. For an exchange, please indicate the product you would like to receive in exchange. When the information has been received and approved, our Client Care Representative will process the return/exchange. Please note that the customer is responsible for paying all associated shipping costs.
Shipping charges are automatically calculated based on weight and destination. When you arrive at the checkout page, you will see a shipping method drop-down box. There you will be able to view your shipping options and the charges associated with each method.
Orders will be shipped from our warehouse Romeoville IL, US within 1-2 business days. Delivery times vary based on the shipping method chosen and the ultimate shipping destination.
We currently only have the ability to ship within the United States but we are excited to offer shipping outside the country in 2023. Check back for more details on timing!
The USO is a not-for-profit organization and not part of the Department of Defense (DOD).